Physically shipped products (not electronic products) may be returned within 30 days from dateofshipment, for refundofpurchase price. A restocking fee of $10.00 or 15% of the purchase price, whichever is greater, may be applied to your original order. We DO NOT accept used materials.
No returns on electronic products (downloaded documents, DVD products, and video products).
Defective electronic products may be returned for replacement. Requests for substitution cannot be honored.
Note: Before you return any material you must call for a Return Authorization Number (RAN) 1-844-492-3076
Most orders that are placed through the Doosan bookstore will be produced and shipped the same day. However, based on order volumes, please allow up to 3 business days. Orders that are placed with expedited shipping services are given priority but cannot be guaranteed to ship the same day. All orders placed through the Doosan bookstore are produced using a "print on demand" technology and are not inventoried items. This is to help ensure that Doosan customers are receiving the most current product information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.